"I like that some things are coming off but I don't like the fact that sometimes only one negative item is being challenged at a time. I also don't like that some of the things that are being disputed are not showing as being challenged and show as pending and the rep can't explain why or fix it. I will do this only for a few more months and see if anything changes. I have several family and friends waiting for my feedback before using this service so we will see how it goes."
On the other hand, we found that their client reviews were not all positive. You pay a lot for this service, so you expect to have measurable results and competent customer service, but many of the complaints we found said that the attention received after signing on the dotted line was very different from the sales pitch beforehand. Company reps seemed to respond almost exclusively to compliments online, but we didn't see the same attention given to address problems or complaints.
Reducing your balances on credit cards and other revolving credit accounts is likely the better option to improve your credit utilization rate, and, subsequently, your credit scores. Consistently making on-time payments against your debt will also help you build a positive credit history, which can have additional benefits for your credit history and, by extension, your credit scores, too.