We got even more confused when reading through the company's return and refund policy. It talks about returning software to Pyramid - but every description of the service says that it can all be accessed online. Why would they be shipping software to their customers - and would their customers install it with no clear explanation as to what it's used for?
"I worked with a different credit repair provider approximately 10 years ago. The experience then compared to my experience now with CreditRepair.com is completely different. I am a "skeptic" and do not trust credit repair businesses easily. The representatives are professional (always) and I have the opportunity to get text and email updates on every transaction that is performed on my behalf to improve my credit score. There is nothing I can think of that is not already being done that could improve the service."
If you find information that is incorrect, you can file a dispute. Remember too, that items on your credit report that you don't recognize could also be potential signs of fraudulent activity — someone working to secure credit in your name for their own use. Make sure you're clear on items that could potentially be fraudulent, versus those that may simply be inaccurate.