Unfortunately, Credit Repair has lost some credibility within the industry. Why? According to the Better Business Bureau, the company was asked to prove their claims that the average customer sees progress every month while using their services - even seeing improvements in the neighborhood of 7% of questionable credit report negatives being taken off their credit reports every 30 days. As of the date of our review, the BBB was still reporting that they had not received proof of those advertising claims. Those claims are still prominently featured on the Credit Repair website.
The Credit Repair Organizations Act, or CROA, makes it illegal for credit repair companies to lie about their services and results, and sets some additional rules. If you think you might be the victim of a credit repair scam, or if you’ve had other issues with a credit repair company, you can submit a complaint to the Consumer Financial Protection Bureau.
"I was very skeptical when we first started with CreditRepair.com and didn’t think they could do too much to help me but we’ve been with them for 2 years now and have seen over a 200 point improvement. For the first time ever I was able to get a loan with the lowest interest rate and when they told me that I asked if they had the right person. I work 60+ hour workweeks and so for me, working with CreditRepair.com was exactly what I needed. I don’t have time to work on my credit by myself but when I put it in their hands, they took care of everything for me and made it so simple for me with little to no effort on my part. I would recommend CreditRepair.com to anyone I know that needs help with their credit. It has been an amazing experience for me and my wife."
They lie about their rating on the BBB they have an F. They charge an initiation fee, but its against the Credit Repair Organization Act to charge in advanced for work not yet done. They wont start your work until you pay this fee, so there is no way of avoiding paying ahead for services not yet rendered. They rush through my contract, I had no idea about an ending balance. They will charge a months fee at the end to cancel services. Beware of this company, for the services they do, the cost is not worth it. If you ask them to remove your payment method they will say no and offer no guarantee of no future charges. The customer service will curse at you on the phone, get irate, hang up, if you ask for a refund. I wish I did more research before contacting this this company. I wish I could get my money back.
"I must say we are pleased thus far with the work that your company is doing in our behalf. I’ll admit that initially I was very skeptical about using your company. But you are proving me wrong in a very good way. Can’t wait to see the end results. Having many folks on the sideline looking to see what happens next with us. Thank you for your hard work!"
*Ranking information is based on a compilation of reviews from the following third-party review sites: Bestcompany.com, Credible.com, BadCredit.org, and TheCreditReview.com. Credit.com has examined each review on the third-party sites listed and compared those sites' findings with the individual credit repair services' websites to derive the Credit.com reviews shown here.
In some cases, it's difficult to determine what to include as far as supporting documentation goes—that’s another way a credit repair company can help. For example, if you’re a victim of identity theft and a fraudulent account appears on your credit report, it can be tough to prove it isn’t yours because you don’t have any documents that relate to the account.
If you'd like to get a feel for what to expect from The Credit Pros, you can get a free credit score and summary, along with an action plan, by entering your name, number, and email address. You'll then be contacted for your free initial consultation. We found some customers who described that experience as frustrating, with representatives who spoke too fast and didn't take the time to answer questions - but since it's free, there's no risk for you to give it a try for yourself.
Looking at MSI's "C" grade with the Better Business Bureau, you may be surprised to find them ranked where they are in our review. Here's what we found: across hundreds of independently-verified reviews on other sites, MSI proved to be extremely responsive to their customers, both those that were extremely satisfied with their credit repair results and those who gave one-star reviews. And, most of the low reviews appeared to have been written in error or maliciously, even by customers who had no record of ever being paying clients of MSI. From our vantage point, MSI Credit Solutions stands by their service, issues refunds when they can't deliver, and takes the time to personally respond to each client. You won't find that kind of mom-and-pop service with any other credit repair company we examined.
All plans include 1-on-1 consultations with a certified FICO professional, unlimited disputes, letters to creditors, and pulling your credit report. You should expect it to take up to 60 days to receive your credit report - which also means that you may not see any changes to your credit history for the first two months that you're a client. Keep that in mind as you decide whether you want to be a per-month or pay-as-you-go customer
"I am proud to have CreditRepair.com working on my behalf. Every person I’ve talked to has been very helpful as well as courteous and goes the extra mile to answer any and every question or concern that I have. CreditRepair.com has done a 5 star job at training their associates and they do their job well. This makes me glad to have joined with you in helping me get my life back on track. THANK YOU AND BEAUTIFUL JOB!"
While we did find quite a few customer reviews that said their credit scores improved reliably over time using the Credit Repair service, it's hard to recommend a business that has an "F" grade at the BBB because they didn't take the time to prove that their advertised claims were legitimate. If those facts are accurate, it should be a simple process to report them and clear up the concern at the BBB. If that happens in the future, Credit Repair will probably move up in the rankings among the services we reviewed; until then, we suggest you look at some of the higher-rated companies for your credit history improvement plan.
After you download your credit reports, it takes several hours to review them for errors. Then, you must gather documentation and draft dispute letters, which could take up to a week or more if you aren’t already familiar with your records. Depending on the item and the reason it's in your credit history, this could involve writing a short letter or performing significant amounts of research.
We're still of the opinion that they have something to offer when it comes to credit repair, so we'll get to their packages shortly. First, however, it's important to understand two things: their fees have nearly doubled over the last five years, which could be related to having reached a settlement in Maryland over allegations of not conducting their business properly with respect to all legal requirements within the industry. This changed their grade with the Better Business Bureau; at the time of our last review, Lexington Law enjoyed a respectable "A-", but during our most current survey of their services they were designated as "Not Rated" while the BBB reevaluates their score.
Your loan balances also affect your credit score in a similar way. The credit score calculation compares your loan current loan balance to the original loan amount. The closer your loan balances are to the original amount you borrowed, the more it hurts your credit score. Focus first on paying down credit card balances because they have more impact on your credit score.
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