The Credit Repair Organizations Act, or CROA, makes it illegal for credit repair companies to lie about their services and results, and sets some additional rules. If you think you might be the victim of a credit repair scam, or if you’ve had other issues with a credit repair company, you can submit a complaint to the Consumer Financial Protection Bureau.
For the most part, Credit Saint's reputation is good: accreditation and an "A+" rating with the Better Business Bureau is strong evidence that they're helping people repair their credit in a way that is trustworthy and effective. There are also almost no negative reviews registered at the BBB for this company, which is impressive for a business that has been around for over 14 years. We found a few reviews that expressed frustration with Credit Saint's higher-than-average fees for credit repair services, but the company is very transparent with what you'll pay. We would like to see a clearer explanation of all of their services, particularly the "dispute avalanche".
Pyramid did not blow us away with the description of their services. Who do they contact to submit disputes? How quickly do they follow up? Which types of circumstances do they help with? Most of their competitors offer lengthy lists of exactly which types of disputes they draft and what to expect from the service; Pyramid's answers were vague at best.
"My credit before I found CreditRepair.com on a TV commercial was way low - like in the 300’s. I had liens and 12 yr. old stuff. When I talked to a consultant they explained why they were still on my credit report, & I liked the answer. Since then my credit has doubled & I was able to get a Visa & a gas card, which I couldn’t before so thank you CreditRepair.com"
My Credit Group is a credit repair company staffed by credit experts, loan officers, collection agents and debt negotiators. The company has been employed by numerous organizations, including the United States of Defense and Chase Manhattan. They will develop a personalized plan to repair your credit, tailored to your credit history and needs. They can also employ debt settlement negotiation services while working on repairing your credit.
When considering the fees, it’s important to weigh what you’re getting in return. According to the Federal Trade Commission (FTC), credit repair firms can’t legally do anything for you that you can’t do for yourself. You just have to be willing to spend the time reviewing your credit reports for negative or inaccurate information, reaching out to the credit bureaus to dispute that information, and following up on those disputes to make sure they’re being investigated.
Credit repair companies typically charge a one-time setup fee between $15 and $100 plus monthly fees between $60 and $150. Many companies offer a discount for couples who both need affordable credit repair services. Some credit restoration companies charge per successfully deleted item, and others charge a flat-rate fee for a specific term, usually six months. Keep in mind that legitimate credit repair companies won’t request service payments until they do some work for you.
"My credit before I found CreditRepair.com on a TV commercial was way low - like in the 300’s. I had liens and 12 yr. old stuff. When I talked to a consultant they explained why they were still on my credit report, & I liked the answer. Since then my credit has doubled & I was able to get a Visa & a gas card, which I couldn’t before so thank you CreditRepair.com"
Advancements in technology make it much less difficult for credit repair businesses to quickly start operating a successful credit repair business. The latest software that people use in this industry is all “cloud-based,” and automates most credit repair related tasks. Thus, you can spend more time marketing and serving your customers. Also, an easy to use customer management screen will make it easy to find any customer’s credit repair history in one place.
Before the innovation and release of credit repair business software such as TurboDispute, credit repair businesses were helpless when it came to finding a manageable and efficient way to perform simple credit repair tasks. Updating client files and reviewing dispute letters were a time-consuming task that has now been easily organized using credit repair software. By investing in credit repair business software, credit repair businesses can extremely improve their functionality and efficiency all while saving time and increasing their clientele.
"At first I was amazed with seeing how many items were being removed from my credit report, but at the same time I noticed CreditRepair.com was showing one score, but when it was time to pull my report and score again, they didn't even come close to what credit repair was showing. That was very frustrating to me. I joined November 2013 until July 2014, and sacrificed the $89 a month. I was with the program 8 months. I possibly would join again."
In some cases, it's difficult to determine what to include as far as supporting documentation goes—that’s another way a credit repair company can help. For example, if you’re a victim of identity theft and a fraudulent account appears on your credit report, it can be tough to prove it isn’t yours because you don’t have any documents that relate to the account.
Credit Repair Consultants also proudly proclaims that they offer a refund policy on your monthly fees. The catch? You have to be a customer for a full 12 months before you can request an evaluation of your account; if the service has successfully removed or improved your account, you may not get a refund at all. They will claim a credit of $60 for every deleted or improved item on your credit report, and then compare it to the fees you've paid. In other words, if you've paid for 12 months at nearly $60 and they've removed or improved 12 things on your credit report, you're not entitled to anything back.
Credit repair services: My Credit Group’s comprehensive suite of credit repair services includes credit bureau disputes, goodwill interventions, debt validation and original creditor negotiation. If the firm fails to get an item deleted, they attempt to negotiate a “pay for delete.” After addressing the client’s negative credit issues, the company helps the client open new lines of credit to improve their credit score. My Credit Group helps many clients qualify for a home loan through their credit repair services.
"I worked with a different credit repair provider approximately 10 years ago. The experience then compared to my experience now with CreditRepair.com is completely different. I am a "skeptic" and do not trust credit repair businesses easily. The representatives are professional (always) and I have the opportunity to get text and email updates on every transaction that is performed on my behalf to improve my credit score. There is nothing I can think of that is not already being done that could improve the service."

Unfortunately, when your credit history is less than fantastic - because of making payments after the due date, having too many credit inquiries, or even having mistaken information associated with your identity - you'll have fewer options when you need to make a major purchase. You may even have to pay higher than average rates on your car insurance or your mortgage.
Amber Brooks is a Contributing Editor at Digital Brands. She spends her days consulting with financial experts to bring readers the best recommendations and tips on the web. She's interviewed financial leaders from all around the world. With a background in writing, she's uniquely suited to diluting complex financial jargon into terms that are easily understood. When not obsessively budgeting out her days, Amber can often be found with her nose in a book.
"My experience was initially great until I had a medical emergency and had to cancel my account. I cancelled my account and was told that the following payment would still be drafted of $89. As of the date that I cancelled I was unable to access my account although I was being charged another $89. I would not recommend any company that does not have a fair cancellation policy. I cancelled my account with Equifax and was still able to access my account and was not charged any extra fees."
Reducing your balances on credit cards and other revolving credit accounts is likely the better option to improve your credit utilization rate, and, subsequently, your credit scores. Consistently making on-time payments against your debt will also help you build a positive credit history, which can have additional benefits for your credit history and, by extension, your credit scores, too.
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