Credit restoration specialists have the experience and expertise to navigate even the most complicated credit situations. For example, a credit repair agency can help victims of identity theft remove derogatory marks on their credit reports that resulted from fraud. However, a legitimate credit repair company can’t remove accurate marks just because they are negative.

Scoring models consider how much you owe and across how many different accounts. If you have debt across a large number of accounts, it may be beneficial to pay off some of the accounts, if you can. Paying down your debt is the goal of many who've accrued debt in the past, but even after you pay the balance down to zero, consider keeping that account open. Keeping paid-off accounts open can be a plus in your overall credit mix since they're aged accounts in good (paid-off) standing. You may also consider debt consolidation.
"I recently started working with CreditRepair.com and I am already SO happy that I did! They are working hard and have already made a positive impact on my credit report. They helped remove negative items from my credit report that shouldn't have been there. This directly caused an increase in my credit score! I called their customer support line the other day and they were easy to talk to, the guy was VERY friendly and easy to understand, and in a country full of terrible customer service, CreditRepair.com's customer service definitely gets an A+! The price they ask for their services is more than fair. I am very pleased with the service that I have received so far from CreditRepair.com and I will definitely recommend them to my friends. "
On the other hand, we found that their client reviews were not all positive. You pay a lot for this service, so you expect to have measurable results and competent customer service, but many of the complaints we found said that the attention received after signing on the dotted line was very different from the sales pitch beforehand. Company reps seemed to respond almost exclusively to compliments online, but we didn't see the same attention given to address problems or complaints.
Avoid at all costs! Do not use them, use one of their competitors. Any of their competitors, frankly. From the get-go, everything took forever to on-board. It took them two months to set up my account, even after badgering them about it (daily) for a month, via chat. In the 6 months that I used them, they removed but a single negative remark off of my credit. 1 out of the 20 (across the three major credit bureaus). Terrible execution on their part, from their membership correspondence to their ambiguously phrased chat responses. "We're sorry, we really are..." or "Bear with us, we are trying hard for you...: Blah, blah, blah, blah, blah... They removed ONE SINGLE NEGATIVE REMARK IN 6 MONTHS!!! I spent over $1K using them and they did virtually nothing for me. Save your money and go elsewhere or call the credit bureaus yourself, as ALL THEY DO is challenge negative remarks. Their service is pointless and costly. I'm absolutely positive you'll get some bureaucratic, bull crap answer from them below my review, but know this. THEY DON'T DO THEIR JOB AND THEY MAKE UP EXCUSES and their software barely functions. I complained to their IT department 10+ times and they still didn't fix it on the 6th month of service. Just rubbish!
A credit repair agency doesn’t technically do anything that you can’t do yourself, but the service is worth it for many people who find the DIY credit repair process time consuming and confusing. The best credit repair service combines financial education with proven techniques to remove negative items from your credit history. If your poor credit resulted from a complicated situation out of your control, such as identity theft, professional credit repair services save you time and effort.
"I started CreditRepair.com a couple of months ago and since then my credit score has gone up. I love this service and how they take off the negative items on my report. I would recommend this service if you are looking to repair your credit and get the bad things off your report!! When I get finished with mine my boyfriend is going to sign up and we are going to work on repairing his and taking off any negatives he may have. He too is excited to get his started after seeing the results from mine!!"
Editorial Policy: The information contained in Ask Experian is for educational purposes only and is not legal advice. Opinions expressed here are author's alone, not those of any bank, credit card issuer or other company, and have not been reviewed, approved or otherwise endorsed by any of these entities. All information, including rates and fees, are accurate as of the date of publication and are updated as provided by our partners.
"To everyone at CreditRepair.com. You guys are fantastic in our book! Just wanted to drop you a quick note to say thank you for all the great work you've done helping us in repairing our reports with all the bureaus. Our scores went up much faster than we expected them to and you even managed to fix several items that were not ours and that we couldn't get done ourselves. Great job thus far. Keep it up. We would be happy to recommend your service to anyone who might be in need. Have a great day and God bless."
"When you first start the program after reading the previous reviews, you hope you're not the next one to get suckered. Which is how I'm feeling right now! $89.00 a month for something that shouldn't take this long. Only small improvements in credit score and already out almost $500.00 bucks. I should have chosen a different company that can deliver faster results instead of milking my wallet month to month. They sound good on radio and in other advertisement, but the actual results don't live up to the HYPE!!!!!! It shouldn't take this long to get the maximum results."
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