Other than updating their website, Credit Firm could rank higher among credit repair companies by offering a satisfaction guarantee. While $49/month is affordable and the service is easy to cancel, this provider could take it a step further by letting customers know that they're committed to achieving a specific level of results within a given timeframe.
Brittney Mayer is a credit strategist and contributing editor for BadCredit.org, where she uses her extensive research background to write comprehensive consumer guides aimed at helping readers make educated financial decisions on the path to building better credit. Leveraging her vast knowledge of the financial industry, Brittney’s work can be found on a variety of websites, including the National Foundation for Credit Counseling, US News & World Report, NBC News,TheSimpleDollar.com, CreditRepair.com, Lexington Law, CardRates.com, and CreditCards.com, among others.
This company is bad and I mean BAD in the worst sense. They sent out a letter to one of the creditors I wasn't concerned about, but it ended up in my mail box because it was sent to the wrong address. Yes, my snail mail box. They had sent it as if I was the one who wrote the letter and as if I was only 6yrs old, seriously it was so bad I thought it must be from someone who had hacked my account. The letter was sent to my bank who I have a very good relationship with. I waited a few days and called credit repair and asked if this was from them, I was told it was. I then asked if they had their kid write the letter and was told that's just how they send out the letters because it confuses the creditor, what??? I told them there was only 2 creditors I wanted to rid from my reports but for some reason they decided what I wanted and was paying for was not what they wanted, who is paying the bill here? I am!! You do what I say to do and what you don't do is send letters to wrong addresses so they don't end up in my mail box! I wish there was a way to add an attachment here I'd show the pathetic letter they sent which is the very same they send out for everyone. 1 star is 10 too high for this or any other so called credit repair company. Don't waste money on something you can do yourself. Just look at the pathetic responses they give to the above complaints.
"I just want to say how great it is working with CreditRepair.com and how much hope you guys have given me. You have made great strides in just a few short months and I am sure to reach my goal before this year is over. Whenever I call, and I call a lot, you are never too busy to talk to me and I knew from the very first interview that you truly care about your customers. With all my heart I am truly grateful."
We're still of the opinion that they have something to offer when it comes to credit repair, so we'll get to their packages shortly. First, however, it's important to understand two things: their fees have nearly doubled over the last five years, which could be related to having reached a settlement in Maryland over allegations of not conducting their business properly with respect to all legal requirements within the industry. This changed their grade with the Better Business Bureau; at the time of our last review, Lexington Law enjoyed a respectable "A-", but during our most current survey of their services they were designated as "Not Rated" while the BBB reevaluates their score.
Scoring models consider how much you owe and across how many different accounts. If you have debt across a large number of accounts, it may be beneficial to pay off some of the accounts, if you can. Paying down your debt is the goal of many who've accrued debt in the past, but even after you pay the balance down to zero, consider keeping that account open. Keeping paid-off accounts open can be a plus in your overall credit mix since they're aged accounts in good (paid-off) standing. You may also consider debt consolidation.