In an industry like credit repair, reputation is everything when choosing which service to use. In that regard, Pyramid comes up short. To find out their track record with the BBB, we had to find them under their alternate business name, Credit Concierge Services LLC. The BBB lists that business as "NR" (No Rating) status until more data comes in; when we found that listing, there was only one review posted and it was negative. We found just over four dozen mostly-positive reviews specifically for Pyramid around the web, but in an age where we know that customer reviews can be faked (unlike what you find on TopConsumerReviews.com!), it's hard to know which ones are truthful without trusted validation like the BBB.
"I trust CreditRepair.com and I stand by them with everything I have. I have not been disappointed and I believe that they work each case/customer with the professionalism and knowledge of getting the job done. I recommend CreditRepair.com to anyone who needs fast and great results with all seriousness. Thank you CreditRepair.com, I owe you so much more with what you have done so far."
"At first I was amazed with seeing how many items were being removed from my credit report, but at the same time I noticed CreditRepair.com was showing one score, but when it was time to pull my report and score again, they didn't even come close to what credit repair was showing. That was very frustrating to me. I joined November 2013 until July 2014, and sacrificed the $89 a month. I was with the program 8 months. I possibly would join again."
They lie about their rating on the BBB they have an F. They charge an initiation fee, but its against the Credit Repair Organization Act to charge in advanced for work not yet done. They wont start your work until you pay this fee, so there is no way of avoiding paying ahead for services not yet rendered. They rush through my contract, I had no idea about an ending balance. They will charge a months fee at the end to cancel services. Beware of this company, for the services they do, the cost is not worth it. If you ask them to remove your payment method they will say no and offer no guarantee of no future charges. The customer service will curse at you on the phone, get irate, hang up, if you ask for a refund. I wish I did more research before contacting this this company. I wish I could get my money back.
"CreditRepair.com is an exceptionally wonderful company for people with the desire to improve their credit. There are people who will work with you to answer any questions you may have and will work with you in your journey to improve your credit. Most importantly, they will intervene on your behalf to remove negative information from your credit report."
How much you spend on credit repair depends on how involved you want to be in the process. If you hire a credit repair company, expect to pay a setup fee of up to $100 and monthly service fees of up to $150 for as long as six months. If you invest the time to repair your credit on your own, the credit repair process is free. Credit repair software that costs between $30 and $400 can help you draft letters to creditors and credit bureaus.
Avoid at all costs! Do not use them, use one of their competitors. Any of their competitors, frankly. From the get-go, everything took forever to on-board. It took them two months to set up my account, even after badgering them about it (daily) for a month, via chat. In the 6 months that I used them, they removed but a single negative remark off of my credit. 1 out of the 20 (across the three major credit bureaus). Terrible execution on their part, from their membership correspondence to their ambiguously phrased chat responses. "We're sorry, we really are..." or "Bear with us, we are trying hard for you...: Blah, blah, blah, blah, blah... They removed ONE SINGLE NEGATIVE REMARK IN 6 MONTHS!!! I spent over $1K using them and they did virtually nothing for me. Save your money and go elsewhere or call the credit bureaus yourself, as ALL THEY DO is challenge negative remarks. Their service is pointless and costly. I'm absolutely positive you'll get some bureaucratic, bull crap answer from them below my review, but know this. THEY DON'T DO THEIR JOB AND THEY MAKE UP EXCUSES and their software barely functions. I complained to their IT department 10+ times and they still didn't fix it on the 6th month of service. Just rubbish!
While we did find quite a few customer reviews that said their credit scores improved reliably over time using the Credit Repair service, it's hard to recommend a business that has an "F" grade at the BBB because they didn't take the time to prove that their advertised claims were legitimate. If those facts are accurate, it should be a simple process to report them and clear up the concern at the BBB. If that happens in the future, Credit Repair will probably move up in the rankings among the services we reviewed; until then, we suggest you look at some of the higher-rated companies for your credit history improvement plan.
"I must say we are pleased thus far with the work that your company is doing in our behalf. I’ll admit that initially I was very skeptical about using your company. But you are proving me wrong in a very good way. Can’t wait to see the end results. Having many folks on the sideline looking to see what happens next with us. Thank you for your hard work!"
"My experience with CreditRepair.com is the best choice ever, I’m happy I am seeing good results on my credit report. I’m so happy debts are being removed from my credit. My score is rising daily, an I am receiving letters from the creditors that confirm the removals, I can’t believe it. All I had to do was become a member with CreditRepair.com, and let them handle everything. Customer service is awesome! Someone is always available to you, they contact me according to any alert to my credit, and I will recommend any one to join CreditRepair.com. The best results, thanks!"
"When I first started with CreditRepair.com my credit was in poor shape with a few collection accounts that I was not aware of. I was looking for a home mortgage loan and was sure it would never get it approved based on my scores, but in less than 3 months, and with the help of CreditRepair.com, almost all of the negative items were removed and I was able to get my loan. Thanks for the help."
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