The Credit Repair Organizations Act, or CROA, makes it illegal for credit repair companies to lie about their services and results, and sets some additional rules. If you think you might be the victim of a credit repair scam, or if you’ve had other issues with a credit repair company, you can submit a complaint to the Consumer Financial Protection Bureau.
In some cases, it's difficult to determine what to include as far as supporting documentation goes—that’s another way a credit repair company can help. For example, if you’re a victim of identity theft and a fraudulent account appears on your credit report, it can be tough to prove it isn’t yours because you don’t have any documents that relate to the account.
"In MY experience (of course you decide for yourself), the company is great and responsive for erroneous things that really should come off and that can be taken care of in the first month with the first set of challenges. I made the mistake of letting them convince me to keep on allowing them to challenge and re-challenge the same issues, with no progress made and considerable expenditure on my part. Be aware of the other ramifications of having these "challenges" on your record that they don’t tell you about. Good luck!"
Will you get effective credit repair services from Credit Assistance Network? Their reputation is puzzling. On the one hand, they've been in the industry for more than 10 years and have only positive reviews on the Better Business Bureau website - and yet, their rating with the BBB is only a mediocre "C+". We also felt misled by the CAN website, which said that their rating was a flawless "A+". Can you trust a company to repair your credit if, from the very start, they're not fully honest with their own reputation?
There are no overnight fixes when it comes to your credit, and repair is no exception. Depending on the type, and number, of items on your report you wish to dispute, repair can take anywhere from six weeks to more than a year. No credit repair agency can give you a “30-day guarantee” to solve all of your problems — not only is it unlikely, it’s illegal.
We got even more confused when reading through the company's return and refund policy. It talks about returning software to Pyramid - but every description of the service says that it can all be accessed online. Why would they be shipping software to their customers - and would their customers install it with no clear explanation as to what it's used for?
If the company's credit repair specialists identify errors on your credit reports, they dispute those errors on your behalf. A credit repair company handles everything from drafting letters to managing correspondence with credit reporting agencies, creditors and debt collectors. You might need to supply documentation to support disputes. Some credit repair companies also offer credit counseling and debt management to help clients improve and maintain credit standing.
Lenders and others usually use your credit report along with additional finance factors to make decisions about the risks they face in lending to you. Having negative information on your credit report or a low credit score could suggest to lenders that you are less likely to pay back your debt as agreed. As a result, they may deny you a loan or charge you higher rates and fees.