We got even more confused when reading through the company's return and refund policy. It talks about returning software to Pyramid - but every description of the service says that it can all be accessed online. Why would they be shipping software to their customers - and would their customers install it with no clear explanation as to what it's used for?
Credit Repair Consultants also proudly proclaims that they offer a refund policy on your monthly fees. The catch? You have to be a customer for a full 12 months before you can request an evaluation of your account; if the service has successfully removed or improved your account, you may not get a refund at all. They will claim a credit of $60 for every deleted or improved item on your credit report, and then compare it to the fees you've paid. In other words, if you've paid for 12 months at nearly $60 and they've removed or improved 12 things on your credit report, you're not entitled to anything back.
"This company is amazing! They are nowhere near like other companies who claim to clean your credit and all they do is take your money and run! They are very professional and show interest in their customers. I have seen major changes in my credit report in these last 5 months and am very excited to see how my report will look by the time a year hits! I would recommend them to anyone and everyone who is struggling with credit issues. I can’t wait to be able to purchase my new home! Keep up the excellent work!"
In some cases, it's difficult to determine what to include as far as supporting documentation goes—that’s another way a credit repair company can help. For example, if you’re a victim of identity theft and a fraudulent account appears on your credit report, it can be tough to prove it isn’t yours because you don’t have any documents that relate to the account.
"I must say we are pleased thus far with the work that your company is doing in our behalf. I’ll admit that initially I was very skeptical about using your company. But you are proving me wrong in a very good way. Can’t wait to see the end results. Having many folks on the sideline looking to see what happens next with us. Thank you for your hard work!"
Under the Fair Credit Reporting Act (FCRA), credit bureaus have 30 to 45 days to investigate a disputed claim. If they can’t verify it within that time, they must remove the entry. For example, if you file a dispute with a credit bureau over a late payment and your creditor can’t verify the information, the bureau must remove that late payment from your credit report. For payments less than 90 days late, you can request a goodwill adjustment from your creditor and set up payments to prevent further damage to your credit history.
Credit repair companies typically charge a one-time setup fee between $15 and $100 plus monthly fees between $60 and $150. Many companies offer a discount for couples who both need affordable credit repair services. Some credit restoration companies charge per successfully deleted item, and others charge a flat-rate fee for a specific term, usually six months. Keep in mind that legitimate credit repair companies won’t request service payments until they do some work for you.
Editorial Policy: The information contained in Ask Experian is for educational purposes only and is not legal advice. Opinions expressed here are author's alone, not those of any bank, credit card issuer or other company, and have not been reviewed, approved or otherwise endorsed by any of these entities. All information, including rates and fees, are accurate as of the date of publication and are updated as provided by our partners.
Become familiar with the information contained in each of your credit reports. They'll all look very similar, even if you've ordered them from different bureaus. Each credit report contains your personal identifying information, detailed history for each of your accounts, any items that have been listed in public record like a bankruptcy, and the inquiries that have been made to your credit report.
Credit repair services: Credit Saint’s services are broken up between three different packages: Credit Polish, Credit Remodel and Clean slate. All three packages include help with items such as late payments, identity theft, charge-offs, collections and inquiries. Items like bankruptcies, repossessions and judgments are available on the higher-tier plans. Clean Slate is their most aggressive plan.
"To be 100% honest, right now I feel like I'm on the bottom of the totem pole. After talking with CreditRepair.com I feel so much better. Anybody could do this stuff but when you're working as much as I am, you don't have the time to do it, and it's just peace of mind throughout the day to know you are helping me and that eventually I'm going to overcome by bad credit situation."
Advancements in technology make it much less difficult for credit repair businesses to quickly start operating a successful credit repair business. The latest software that people use in this industry is all “cloud-based,” and automates most credit repair related tasks. Thus, you can spend more time marketing and serving your customers. Also, an easy to use customer management screen will make it easy to find any customer’s credit repair history in one place.
The Credit Repair Organizations Act, or CROA, makes it illegal for credit repair companies to lie about their services and results, and sets some additional rules. If you think you might be the victim of a credit repair scam, or if you’ve had other issues with a credit repair company, you can submit a complaint to the Consumer Financial Protection Bureau.
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