Many people don’t have the time to do their own credit repair or don’t understand how to make their case. So they look into hiring a credit repair company to dispute errors for them. These companies can charge a fee for their legwork—more on how that works below. There are times when the extra help is valuable. For example, if you have multiple errors across credit reports or you’ve been the victim of identity theft.

Credit Repair Consultants also proudly proclaims that they offer a refund policy on your monthly fees. The catch? You have to be a customer for a full 12 months before you can request an evaluation of your account; if the service has successfully removed or improved your account, you may not get a refund at all. They will claim a credit of $60 for every deleted or improved item on your credit report, and then compare it to the fees you've paid. In other words, if you've paid for 12 months at nearly $60 and they've removed or improved 12 things on your credit report, you're not entitled to anything back.

Editorial Policy: The information contained in Ask Experian is for educational purposes only and is not legal advice. Opinions expressed here are author's alone, not those of any bank, credit card issuer or other company, and have not been reviewed, approved or otherwise endorsed by any of these entities. All information, including rates and fees, are accurate as of the date of publication and are updated as provided by our partners.


Brittney Mayer is a credit strategist and contributing editor for BadCredit.org, where she uses her extensive research background to write comprehensive consumer guides aimed at helping readers make educated financial decisions on the path to building better credit. Leveraging her vast knowledge of the financial industry, Brittney’s work can be found on a variety of websites, including the National Foundation for Credit Counseling, US News & World Report, NBC News,TheSimpleDollar.com, CreditRepair.com, Lexington Law, CardRates.com, and CreditCards.com, among others.
eCreditAttorney has a rock-bottom rating with the Better Business Bureau: F. According to the BBB, the provider has failed to respond to numerous customer complaints in the past three years. Customers describe getting no response from anyone at the company, even after multiple emails and phone calls, and worse - no progress on improving their credit reports after months of paying fees. Why would anyone entrust their credit repair to a company that can't even do a minimal job of keeping their customers - and the BBB - satisfied? You'll have a more positive experience with another service.
"My credit was at an all-time low and I did not know what I was going to do. CreditRepair.com got my credit reports straightened out and I can now go on with my life being able to afford the things that make life worth enjoying again like loans for a home at a reasonable rate instead of being turned down before I even get to first base. Thank you!"
"CreditRepair.com is about the only email I look forward to receiving weekly. I am so grateful and amazed how CreditRepair.com has made an impact not only on my credit but also in my life, I can breathe again, and the past mistakes are behind me. Thank you to all the Staff that works hard to accomplish the results I was hoping for! P.S. I love the online chat, quick and easy."
While we did find quite a few customer reviews that said their credit scores improved reliably over time using the Credit Repair service, it's hard to recommend a business that has an "F" grade at the BBB because they didn't take the time to prove that their advertised claims were legitimate. If those facts are accurate, it should be a simple process to report them and clear up the concern at the BBB. If that happens in the future, Credit Repair will probably move up in the rankings among the services we reviewed; until then, we suggest you look at some of the higher-rated companies for your credit history improvement plan.

"I don't usually believe in all I see on TV or listen in the radio but this credit repair is the truth, I was all by my self with no idea what to do, working 6 days per week and making good money but with an awful credit score. There were bums with better credit than me, until I came in contact with this wonderful CreditRepair.com. In just 2 months I started to see great results, thanks CreditRepair.com."
"I started using this program 11 months ago and the results have been amazing! The small monthly fee is worth the work CreditRepair.com does and their customer service is always great! My 503 score 11 months ago is now 647 and only getting better! If you are having issues with your credit don’t stress and use CreditRepair.com, I highly recommend it!"
Advanced customer management tool allows for your company to work together as a team to manage every single customer. You can add new customers and leads within seconds—once again, just a few clicks is all it takes. In addition, you can capture online leads directly from your site or blog by simply pasting a web form code onto your site using our “Web Lead Form” feature. The sign ups will be sent directly to you as new leads table, where your staff can follow up with future customers.
"When I called CreditRepair.com my credit was really bad from being young and not knowing the value of good credit and paying bills on-time. I started to research how to fix it and came across their website so I decided to call. My credit score when I called was a 513 and is now in the 650 range. They have gotten 32 out of 40 negative items removed and I couldn’t be happier. Hopefully when the last 8 are removed it will be over 720! That’s my goal!"
The honest answer? Yes, and no. Credit repair is a great way to improve your credit score, if the problem is caused by a disputable error. If your credit score is poor because of a giant pile of debt — debt that you legitimately owe — then credit repair may not be the right solution. Determining which path to take will be based upon those considerations as well as any other factors that may be unique to your situation — and this is something only you can decide.
I first talked too Customer service rep. J. C. She did an EXCELLENT!!! Job giving me information & helping me figure out what I could do to solve my Questions about disputes on my Credit Report.Also explaining everything Credit Repair.com does.She was Awesome!!! Then when i called to speak with Andrea in Member Services she was also very helpful Nice Knowledgeable in Everything about Credit Repair.com THANKS TEAM MEMBERS!!!! You're GREAT!!!
Here’s a good example of when a reputable credit repair service can help you do something you may not be able to accomplish yourself. If you have a collection account that’s been sold to a few different debt collectors, it can appear on your credit report multiple times. That information is accurate but having that one debt dinging your credit score multiple times doesn't meet the “fair” standard that Padawer mentioned.
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