We're still of the opinion that they have something to offer when it comes to credit repair, so we'll get to their packages shortly. First, however, it's important to understand two things: their fees have nearly doubled over the last five years, which could be related to having reached a settlement in Maryland over allegations of not conducting their business properly with respect to all legal requirements within the industry. This changed their grade with the Better Business Bureau; at the time of our last review, Lexington Law enjoyed a respectable "A-", but during our most current survey of their services they were designated as "Not Rated" while the BBB reevaluates their score.
In some cases, it's difficult to determine what to include as far as supporting documentation goes—that’s another way a credit repair company can help. For example, if you’re a victim of identity theft and a fraudulent account appears on your credit report, it can be tough to prove it isn’t yours because you don’t have any documents that relate to the account.
Our proven process can be summarized into three steps. First, we work with our members to identify what items on their credit are unfair, inaccurate, or unsubstantiated. Then, we work with their creditors and the credit bureaus to verify these items. Finally, as we work through each item we identified earlier, we help our members manage their credit wisely.
Digging around a little more, though, we were left with some question marks. First, several places on the site refer to a 6-month, prepaid package plan that comes with a 6-month guarantee but this isn't listed on the Pricing page. Then, we were happy to see lots of informative articles on the Credit Resource Section - but disappointed to find that the Regulations page was totally blank.
"My experience was initially great until I had a medical emergency and had to cancel my account. I cancelled my account and was told that the following payment would still be drafted of $89. As of the date that I cancelled I was unable to access my account although I was being charged another $89. I would not recommend any company that does not have a fair cancellation policy. I cancelled my account with Equifax and was still able to access my account and was not charged any extra fees."
On the other hand, we found that their client reviews were not all positive. You pay a lot for this service, so you expect to have measurable results and competent customer service, but many of the complaints we found said that the attention received after signing on the dotted line was very different from the sales pitch beforehand. Company reps seemed to respond almost exclusively to compliments online, but we didn't see the same attention given to address problems or complaints.
"I'm very happy with my results, and I'm a new member. I have seen results with my first month with CreditRepair.com. I'm very pleased with the customer service, they are friendly, and they make sure I understand the steps, and how important it is to have good credit. I want to thank you for your service, and assisting me with questions and concerns."
"I must say that even though I had signed up with the service, at first there was slight skepticism as to whether or not they would provide the level of service promised. They have a believer out of me. In less than three months I have seen my credit score jump from 638 to 708. This is due to their dogged persistence in having negatives removed from my credit report. I initially decided that I would cancel my subscription in three months if I was not satisfied. I will recommend their service to any and everyone I know. THANK YOU CREDITREPAIR.COM!!!"
You'll probably have a limited amount of money to put toward credit repair each month. So, you'll have to prioritize where you spend your money. Focus first on accounts that are in danger of becoming past due. Get as many of these accounts current as possible, preferably all of them. Then, work on bringing down your credit card balances. Third are those accounts that have already been charged-off or sent to a collection agency.
If you'd like to get a feel for what to expect from The Credit Pros, you can get a free credit score and summary, along with an action plan, by entering your name, number, and email address. You'll then be contacted for your free initial consultation. We found some customers who described that experience as frustrating, with representatives who spoke too fast and didn't take the time to answer questions - but since it's free, there's no risk for you to give it a try for yourself.
"I went and got a new car in Feb 2013 signed the contract and drove off with my new car. A few weeks later I get a call that the financing had fell through or that's what I was told so I returned the car after realizing it wasn't worth it with an interest rate at 22%. I decided to go ahead and start the process of having a house built but found out my credit score had been knocked down by 100 points so I called CreditRepair.com. I'm so happy with the outcome - I can't wait to see my results for the month of April."
If you find information that is incorrect, you can file a dispute. Remember too, that items on your credit report that you don't recognize could also be potential signs of fraudulent activity — someone working to secure credit in your name for their own use. Make sure you're clear on items that could potentially be fraudulent, versus those that may simply be inaccurate.